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Shipping policy

Zyvorah (Owned by Plank And Weave India Pvt Ltd)

Shipping & Returns Policy

We're committed to bringing exceptional design right to your doorstep, ensuring that the wallpaper of your dreams arrives quickly and effortlessly. With production in-house, we guarantee swift dispatch within 3-5 working days, making your design journey seamless and exciting.

Free Worldwide Shipping

Upon confirmation of your payment, we promise to print and dispatch your wallpaper within 3-5 working days, regardless of your global location. Orders placed after 3pm IST are processed the next day, ensuring your wallpaper reaches you swiftly, without any additional shipping costs, anywhere in the world.

Delivery Timeline

Transforming your space is an exhilarating process, and we understand your eagerness to see the transformation. That's why we've optimised our operations to offer fast global shipping, aiming for a delivery timeline of 3-5 working days from the payment date. We'll keep you updated throughout the shipping process and provide DHL Express tracking details once dispatched. For more remote locations or tracking inquiries, please contact our team at zyvorah@plankandweave.com for assistance.

Returns and Refunds

Your satisfaction is our priority. If there's any concern with your order, we're here to resolve it promptly. For assistance, email us at zyvorah@plankandweave.com or call us directly.

Custom-fit Murals

Given the personalised nature of our custom-fit murals, tailored to your specific wall dimensions, we're unable to accept cancellations or returns once printing has commenced. Before finalising your order, we'll share a bespoke proof to ensure you're completely satisfied. Changes are welcome at this stage, and printing proceeds only with your approval. For colour vibrancy and paper quality checks, we gladly provide samples upon request [Sample Form Link]. Please verify dimensions carefully before payment. For dimension adjustments, contact us for an updated quote.

Customs Fees and Duties

For shipments within India, all applicable taxes are included at checkout, ensuring no additional taxes, customs fees upon delivery. International customers, please note: for orders shipped outside India, customs fees and duties vary by country and product. These additional charges are the customer's responsibility. For the US, customs fees may apply to orders over $900. For other international destinations, we offer Delivered Duty Unpaid (DDU) service, with duties and taxes payable by the customer upon delivery. Local post offices may hold your package for customs processing.

Our policy is designed to make your shopping experience with us as enjoyable and straightforward as possible, from selection to shipment and beyond.