Refund & cancellation policy

Production is fully automated — there is no manual step between your order and the printer, so orders enter the print queue automatically and printing can begin almost immediately. You may request a cancellation within 12 hours of placing your order by emailing hello@zyvorah.com with your order number, and we will cancel it for a full refund only if printing has not already begun. Once printing has started, the order can no longer be cancelled.

As each piece is custom-printed to your exact dimensions and cannot be resold, we cannot accept returns or refunds for a change of mind or for incorrect measurements. Please use the visualiser and order a printed sample to be sure before buying.

You are responsible for providing accurate wall measurements; we print to the dimensions you enter. Zyvorah is responsible for faithfully reproducing the design and framing you approve, at the size ordered, and for the print quality of what we ship.

Screens differ, so slight colour variation between your screen and the printed result is normal and is not considered a defect. Order a printed sample first if exact colour matters to you.

If your order arrives damaged, email hello@zyvorah.com within 48 hours of delivery with your order number and clear photos of the item and its packaging. We will replace the affected panels, or reprint the order, at no cost.

If your order has a print fault or manufacturing defect, report it within 7 days of delivery with photos. We will reprint or replace the affected item at no cost.

Murals ship as several panels. Where only specific panels are affected, we replace those panels rather than the whole order.

Damage that occurs during installation — whether self-installed or fitted by a third party — is not covered. Professional installation is available in Bengaluru, Mumbai and Pune if you'd prefer us to fit it.

For a valid claim, our remedy is, at our discretion, a reprint or replacement. Where a reprint is not possible, we offer a store credit or a refund.

Approved refunds are issued to your original payment method via Razorpay within 7 working days of approval.

Email hello@zyvorah.com with your order number and photos, and we'll respond within one working day. If your issue isn't resolved within 3 working days, reply to ask for it to be escalated to our team lead.